If your order arrives damaged, defective or different from what you ordered, contact us through the Contact page as soon as possible.
What to include
- Your order number.
- A clear description of the issue.
- Clear photos or video showing the product and packaging.
Review process
We will review the information and confirm whether a replacement, return or other resolution applies. Items must be kept in their received condition while the case is reviewed.
Change-of-mind requests are reviewed case by case and may not be accepted after fulfilment has started.